Policies
All Natural Cleaning Services and Products
To ensure an enduring and satisfying relationship we have provided a few company procedures.
Effective Communication Makes Everyone's Life Easier
We encourage open communication to ensure a long lasting relationship. To express a concern,
register a complaint, or express appreciation for good service, feel free to call or email the office. We
will respond within 24 hours.
Special Requests
Our staff is responsible for cleaning several homes each business day. While they are happy to
accommodate special requests (such as cleaning the oven, inside the refrigerator, and washing
windows), it will be easier for us to accommodate your wishes if you provide us with advance
notice. Rather than leaving a note the day of your cleaning asking them to do an extra assignment,
call the office in advance. This allows us to thoroughly plan and execute cleaning schedules. Keep in
mind that you will normally be expected to pay a little extra for work that is not normally included.
Your Cleaning Schedule
It is important to understand that while we may be able to tell you whether we will be at your house
in the morning or afternoon on your scheduled day, it is virtually impossible to set a specific time of
arrival. We allot a one hour window. Cleaners may arrive up to one hour before or one hour after
your scheduled appointment. This flexibility allows each client to have their home cleaned thoroughly
without time restraints that lead to cutting corners.
Cancelled Appointments
If you fail to cancel your appointment 48 hours prior to scheduled appointment, or cleaners arrive and
can’t get into the house, the full cleaning fee is owed. Timely rescheduling gives us the opportunity to
book other clients. Adequate scheduling allows us to offer our employees better pay, rewards, and
incentives. Happy employees perform better. If we are not able to keep your appointment on the
schedule day (for example you have a 3:00 pm appointment, and our team is behind schedule and
can't complete the job before 5:00 pm) we will take $25 off of your cleaning.
Security Issues
Since most clients are not home when house cleaners visit, there must be some way for the team to
gain entry. The majority of clients provide a house key — which we will treat with the utmost
security. Besides management, only the team supervisor will have access to clients’ keys. Leaving a
key under the front doormat, in a mailbox, or some other location is not a safe alternative. Being
"locked out" for a scheduled cleaning visit results in a missed-appointment fee (regular cleaning
price). We pre-screen prospective employees prior to sending them into your home. A background
check that discloses impeccable honesty and integrity is critical to the screening process.
Accidents
Accidents can happen, even with the most careful of house cleaners. Most often they occur
because the homeowner fails to notify their cleaners about "booby traps" that may be present: the
lamp shade that collapses if you merely look at it wrong — the picture that’s hanging by a thread
which falls off the wall the minute the dusting person touches it. Be sure to advise us about any
such potential perils that may be present in your home. If an incident does happen, please report it
promptly and we will file a claim with our insurance company.
Pets
Please leave your pets outside or in a room on your cleaning day. It’s a lot easier to clean the house
without the cat chasing the mop or having the dog freak out when the vacuum cleaner is turned on.
Payment
Payment is due before or at the time of service. There are three payment options: check, credit card
or debit card. Because we care about keeping your banking information private and safe, checks
must be placed in a sealed envelope and signed across the flap. If check payments are not received
on the day of cleaning, a $35 late fee will be added. Credit and Debit card payments must be paid
online using Paypal. If you do not have access to the internet, checks are required. If you choose the
internet option, you will receive an invoice by email and instructions on how to pay through Paypal.
Please note that there is a $10 convenience fee for credit card payments. Credit card payments are
not accepted over the phone or in person. Paypal payments must be received 48 hours prior to your
cleaning appointment. If not, a cleaner will not show, and you will be charged for not canceling a
scheduled appointment.
Tipping
It is appropriate to tip your house cleaners when deserved. The decision as to whether to tip and
how much to leave is entirely a personal matter; it is not a mandatory obligation.
Referrals
We believe word of mouth is the most effective method of advertising. If you are happy with our
services please tell a friend. We offer $25 off the next cleaning service for each referral that uses
our services.
Note
Please note that our cleaners can’t clean efficiently if the house is cluttered. It is expected that clients
will “straighten” up before we come so that we can “clean” up.
Appointment Fees
Due to the limited time each day, we have a $75 minimum for all appointments. The $75 minimum
includes employee discounts.
Refunds
Due to the nature of our service, refunds are not given to customers. If you call within 24 hours to
register a complaint, we will come back to resolve the issue at our next available appointment.
Thanks again, and we look forward to a long lasting relationship.
Effective Communication Makes Everyone's Life Easier
We encourage open communication to ensure a long lasting relationship. To express a concern,
register a complaint, or express appreciation for good service, feel free to call or email the office. We
will respond within 24 hours.
Special Requests
Our staff is responsible for cleaning several homes each business day. While they are happy to
accommodate special requests (such as cleaning the oven, inside the refrigerator, and washing
windows), it will be easier for us to accommodate your wishes if you provide us with advance
notice. Rather than leaving a note the day of your cleaning asking them to do an extra assignment,
call the office in advance. This allows us to thoroughly plan and execute cleaning schedules. Keep in
mind that you will normally be expected to pay a little extra for work that is not normally included.
Your Cleaning Schedule
It is important to understand that while we may be able to tell you whether we will be at your house
in the morning or afternoon on your scheduled day, it is virtually impossible to set a specific time of
arrival. We allot a one hour window. Cleaners may arrive up to one hour before or one hour after
your scheduled appointment. This flexibility allows each client to have their home cleaned thoroughly
without time restraints that lead to cutting corners.
Cancelled Appointments
If you fail to cancel your appointment 48 hours prior to scheduled appointment, or cleaners arrive and
can’t get into the house, the full cleaning fee is owed. Timely rescheduling gives us the opportunity to
book other clients. Adequate scheduling allows us to offer our employees better pay, rewards, and
incentives. Happy employees perform better. If we are not able to keep your appointment on the
schedule day (for example you have a 3:00 pm appointment, and our team is behind schedule and
can't complete the job before 5:00 pm) we will take $25 off of your cleaning.
Security Issues
Since most clients are not home when house cleaners visit, there must be some way for the team to
gain entry. The majority of clients provide a house key — which we will treat with the utmost
security. Besides management, only the team supervisor will have access to clients’ keys. Leaving a
key under the front doormat, in a mailbox, or some other location is not a safe alternative. Being
"locked out" for a scheduled cleaning visit results in a missed-appointment fee (regular cleaning
price). We pre-screen prospective employees prior to sending them into your home. A background
check that discloses impeccable honesty and integrity is critical to the screening process.
Accidents
Accidents can happen, even with the most careful of house cleaners. Most often they occur
because the homeowner fails to notify their cleaners about "booby traps" that may be present: the
lamp shade that collapses if you merely look at it wrong — the picture that’s hanging by a thread
which falls off the wall the minute the dusting person touches it. Be sure to advise us about any
such potential perils that may be present in your home. If an incident does happen, please report it
promptly and we will file a claim with our insurance company.
Pets
Please leave your pets outside or in a room on your cleaning day. It’s a lot easier to clean the house
without the cat chasing the mop or having the dog freak out when the vacuum cleaner is turned on.
Payment
Payment is due before or at the time of service. There are three payment options: check, credit card
or debit card. Because we care about keeping your banking information private and safe, checks
must be placed in a sealed envelope and signed across the flap. If check payments are not received
on the day of cleaning, a $35 late fee will be added. Credit and Debit card payments must be paid
online using Paypal. If you do not have access to the internet, checks are required. If you choose the
internet option, you will receive an invoice by email and instructions on how to pay through Paypal.
Please note that there is a $10 convenience fee for credit card payments. Credit card payments are
not accepted over the phone or in person. Paypal payments must be received 48 hours prior to your
cleaning appointment. If not, a cleaner will not show, and you will be charged for not canceling a
scheduled appointment.
Tipping
It is appropriate to tip your house cleaners when deserved. The decision as to whether to tip and
how much to leave is entirely a personal matter; it is not a mandatory obligation.
Referrals
We believe word of mouth is the most effective method of advertising. If you are happy with our
services please tell a friend. We offer $25 off the next cleaning service for each referral that uses
our services.
Note
Please note that our cleaners can’t clean efficiently if the house is cluttered. It is expected that clients
will “straighten” up before we come so that we can “clean” up.
Appointment Fees
Due to the limited time each day, we have a $75 minimum for all appointments. The $75 minimum
includes employee discounts.
Refunds
Due to the nature of our service, refunds are not given to customers. If you call within 24 hours to
register a complaint, we will come back to resolve the issue at our next available appointment.
Thanks again, and we look forward to a long lasting relationship.
Please read our policies before
scheduling your first appointment,
as all policies are effective at that
time. If you need clarification on
any of our policies, please do not
hesitate to contact our office.
Thanks!
scheduling your first appointment,
as all policies are effective at that
time. If you need clarification on
any of our policies, please do not
hesitate to contact our office.
Thanks!
 | |  | |  | |  | |  | |  |